FAQs


What’s the delievery time?

Sweden: 1-5 working days.

Scandinavia: 4-8 working days.

International: 5-10 working days.

We always ship your order the same day as you placed it. Due to the virus the shipping time can be delayed a few days. 

Unfortunately we are not shipping to Australia. 

What’s your return policy?

Return are acceptable if:

• You are not satisfied with the products. 

• You would like to change color, size or style.

The products you return must be in the same condition you recieved it. You must send it back to us within 14 days you recieved the order. Always put a note in the package with information regarding order and cause of return. When we have recieved the return we will review the products, if the return are accepted, we will refund you/or send the new products you wanted. 

Zend Details

Sankt Eriksgatan 69

113 32 Stockholm, Sweden

My necklace is broken, can I get my money back?

Contact us on info@zend-details.com, send a picture of the damage and give us information about your order (order number etc) and we will come back to you as fast as possible.

I live in Finland, can I order jewelery? 

Yes you can. We are shipping worldwide.  

How do I know If the rings fits me or not?

We have a several options of sizes, most size 8 and 9 which are the most usual sizes. We have also a lot of rings that are adjustable - so even If you have massive fingers or not It will fit you. Always look the product information before you purchase anything, we have written all information there. 

I’m allergic to nickel. Can I use your products?

Yes. Our products are free from any metals that can cause allergy. Our jewelery is made of Sterling Silver 925 or zink and cupper - but always read the description for information about the product. 

Is it possible to collaborate with you? 

It is. We are searching for instagram accounts that has a loyal fanbase - a lot of engagement. We don’t value amount of followers, we value the content - what pics you take, how many likes and comments you get but the most important thing is your image. Your image must match with Zend. Contact us at collab@zend-details.com

Do your products rust?

The majority of our products is made out of stainless steal, which means that they don’t rust. All our products that are made of Sterling Silver 925 doesn't rust at all. But we don’t recommend using any jewellery in water. Please read the product information for more details about the quality and which metal it is made of. We don't recommend to shower with our products that are plated with 18K gold. 

 

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